SET Training - Banking and Fintech

By Stanley Epstein -  In the high-stakes theatre of modern finance, we have become masters at managing what we can measure. Boardrooms are well-versed in the precise mathematics of credit and market risk, viewing them as predictable variables in a controllable equation. Yet, there is a "silent disruptor" that refuses to be neatly boxed or fully quantified. Operational risk—the risk of loss resulting from inadequate or failed internal processes, people, systems, or external events—is the ghost in the machine. It is messy, human, and deeply interconnected. To navigate this complexity, we must return to a fundamental framework of inquiry. As Rudyard Kipling famously wrote: “I keep six honest serving-men / (They taught me all I knew); / Their names are What and Why and When / And Where and Who and How.” In an era where banking and fintech are converging into a single, hyper-connected ecosystem, these six questions provide the essential mental map for leaders to move beyond the ...