The 2024 Retail Banking Crystal Ball research initiative collected insights from major global and national banks, regional banks, community institutions, credit unions, fintech firms, vendors, and advisors across North America, Europe, Asia, and other regions. In an effort to address pressing questions confronting financial institutions as we transition into the new year, the Digital Banking Report sought input from industry professionals to outline their projections on what the future holds and when.
The study delved into 14 perspectives, as depicted in the initial chart below, spanning four pivotal areas of banking:
- Competition and Consolidation
- Modern Technologies
- Payments
- Digital Transformation
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